We reserved your appointment time just for you. Should you need to reschedule or cancel your appointment, we kindly ask for 48-hours’ notice so that we can schedule another guest and keep our service provider booked.
Appointments cancelled with less than 24-hours’ notice will be charged 50% of the total services cancelled. No shows without a phone call or those cancelling within 4 hours of any appointment will be charged a 100% cancellation charge. The charges will be applied to the credit card or gift card used to confirm your appointment. If there is no credit card or gift card on file, payment will be required prior to or on arrival of your future appointment.
Payment in advance may be required for those with a history of no shows or cancelled appointments without 24-hours’ advance notice. Thank you for your understanding.
Appointment Confirmation Calls
If we do not have a cell number on file for you we will call you at one of the other contact numbers you have provided to us. These calls are made at least 24-hours’ prior to your appointment. If a member of our guest services team can’t reach you personally they will leave a message if possible. Should you need to cancel please refer to our cancellation policy above.
We suggest arriving at least 15 minutes prior to appointment. Please allow some extra time for finding parking at busier times in the evening, on weekends and at holiday times.
Should you be running late, we will hold your appointment for 15 minutes provided we hear from you. If you are more than 15 minutes late, the service will be adapted to the time left and the full amount will be charged.
We accept Visa, MasterCard, Discover & Cash Payments. (No personal checks or Amex)
We are often asked about gratuities.
Gratuities are not included in any services, treatments or on gift cards unless noted. Quality service is customarily acknowledged by a gratuity of 15-20% & are only allowed in cash.